Booking and Payment
Unless otherwise agreed, we will ask you to please pay a deposit of 20% to confirm your booking, payment of the deposit infers acceptance of these terms and conditions. Once your deposit payment is received, your booking will be confirmed via email. The balance becomes due 8 weeks before your arrival date. If your arrival date is within 8 weeks of your booking date, the full balance is payable immediately. The number of people in the cottage can not exceed the number on the booking form without express permission in advance. All cottages must have at least one responsible adult. Typically we only accept bookings of at least 3 nights and in the summer our minimum booking period is one week. Payments can be made in cash, cheque or via bank transfer, details will be provided on request.
Arrival and departure times
Your cottage will be available between 4pm and 9pm on arrival day. If you want to arrive earlier you’re very welcome to leave your luggage with us and make use of the facilities on site, or head out for a fun day until your cottage is ready for you.
We trust that you’ll leave the cottage clean and tidy and do ask that you leave by 10am on your day of departure to enable us to get the cottage ready for the next guests. If you need any special arrangements for your holiday, please do ask, we will always do our best to accommodate you.
All your bed linen and towels (both for the pool and the bathroom) are provided. If you are staying for more than one week we will also provide a clean set of linen each week.
Unless otherwise stated all your utilities (gas, electric and water charges) are included too but we’re sorry we don’t allow portable air-conditioning units, portable electric heaters or paddling pools unless expressly agreed in advance. The pool is open between mid June and mid September. There are wood burners in the cottages for heat and we’ve provided fans if it’s on the warm side. For winter stays (October to March) we provide one large barrow of wood when you arrive. More wood is available to buy.
Damage and breakages
We won’t ask you for a damages deposit as we trust you will treat our home just like your own. Things do get accidentally damaged or broken so please do let us know as quickly as possible so we can sort out any repairs or replacements for you. We reserve the right to charge you, at cost, for replacing items broken above and beyond small accidents and normal wear and tear.
Anything not allowed?
Please don’t smoke inside the cottages, the pool area and the children’s play areas. If you smoke outside please dispose of cigarette butts properly. In the swimming pool children must be supervised at all times by an adult who must be in the pool enclosure with them. No glass is allowed in the pool area but we do provide you with plastic tumblers to use for your drinks. No sharp objects are permitted in the pool as they may damage the pool liner. We want everyone to have a great time on their holiday with us so please be considerate to other guests, especially later in the evenings.
If you would like to bring your pet on holiday with you, please get in touch to check with us first, we will do our best to accommodate you.
We reserve the right to cancel your booking if full payment is not received in timescale agreed. We cannot accept liability for any other expenses or inconvenience incurred including but not restricted to flights, ferry charges or car hire charges resulting from the cancellation. We strongly recommend that you take out comprehensive travel insurance on booking (including cancellation cover). If you would like to cancel the booking you need to notify us in writing, email is fine. Those made less than eight weeks prior to the due arrival date will forego the full amount unless we are able to re-let the accommodation. We will do everything we can to re-let the accommodation but it is possible that in order to re-let the property we may have to discount the price and this discounted price would be the amount reimbursed. We will always consider moving your booking dates if we can.
If anything does go wrong, please let us know as soon as possible so we can resolve it to everyone’s satisfaction.